Terms of service
Pre-launch legal draft: The limited company is not yet incorporated. Registered company details and final legal and data-processing checks are required before accepting live customer orders.
Last updated: 3 November 2026. These terms are prepared for Simrove's intended UK limited-company operator. Its registered company name, number, office address and contact details must be confirmed before live sales begin.
Our service
Simrove supplies digital travel eSIM data plans. Each plan's destination coverage, data allowance, validity period, price, activation rules and any fair-use or speed restrictions are shown at the point of purchase. Mobile coverage and speeds depend on local networks, device compatibility and conditions outside our control.
Before ordering
You are responsible for checking that your device supports eSIM, is network-unlocked and can use the relevant local networks. Please review the plan's start and expiry conditions before checkout.
Orders, payment and delivery
Orders are subject to payment authorisation and fulfilment availability. We will send purchase confirmation and eSIM installation information to the email supplied. If delivery fails or an order cannot be fulfilled, contact support@simrove.com. Payment processing is provided by Stripe.
Using your eSIM
Install and activate the eSIM using the supplied instructions. Data use, validity, network access and fair-use restrictions follow the purchased plan description. Do not use the service unlawfully or interfere with networks.
Cancellation, refunds and statutory rights
See our Refunds and cancellations policy. Immediate delivery of digital content or services can affect statutory cancellation rights only where the legal conditions, including any necessary express consent and acknowledgement, are met. These terms do not exclude or limit rights that cannot lawfully be excluded.
Liability and complaints
We will exercise reasonable care and skill in supplying the service. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded. Report problems promptly so we can investigate and offer an appropriate remedy. UK consumer mandatory protections continue to apply.
Contact
Email support@simrove.com with your order reference. The final trader identity and any applicable dispute-resolution information will be published before live sales.